Who we are:

Our experts are independent, certified and approved by the Luxembourg Ministry of Economy (n°d’expert: AP/10904 – AP/1642).

Our skills:

We produce the energy performance certificate, commonly called energy pass, for your existing or new residential and / or commercial / administrative mixed building, for the whole Grand Duchy of Luxembourg.

In addition to drawing up the energy pass, we can help you optimize the energy performance of your building by producing energy consulting in order to benefit from state subsidies and grants in the housing sector.

Beyond the establishment of energy studies, we can obviously carry out, in the context of multi-unit buildings, the “cadastre vertical” for any type of building.

More information:

Address: e-passeport
41, Allée Scheffer
L-2520 Luxembourg
Business hours: Monday-Friday
09h00-12h00
14h00-18h00
Telephone: +352 621 49 78 60
Fax: +352 271 256 51
Mail: mail@e-passeport.lu

Contact us by online form, all fields are mandatory:

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Legal Notice

This site is operated by the e-passeport team.

Warning:

The e-passeport team assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained on this site. However, no guarantee or any warranty can be given for the accuracy, completeness and topicality of the information published. The content available on this website is provided for information purposes only and not intended as legal advice. We make reasonable efforts to keep information up to date and accurate. e-passeport reserves the right to amend or modify the information provided at any time and without prior notice.

Copyright:

Unless otherwise specified, copying or reproducing the content available on this website is strictly prohibited. The contents of this site including, but not limited, graphics, images, texts, animations and logos as well as their shaping (and also editing of these) and all other intellectual property rights in all other material on the site, are exclusive property and owned by e-passeport and Ronkar Creative Studio with the exception of any brands, logos, icons, images or content held by other companies or authors.

Some icons used on this site: “clock”, “printer”, “telephone”, “map marker” and “mail” icon used on the website is by Dinosoft Labs from the Noun Project. / “Checkbox” icon used on the website is by Kid A from the Noun Project. / “Arrow” icon used on the website is by Simone Forconi from the Noun Project.

Further, e-passeport reserves the right to amend or modify these terms & conditions of use at any time without notice.

e-passeport shall responsible for providing all site content such as text, images and copy and indemnify Ronkar Creative Studio from all liability.

Development and hosting:

Ronkar Creative Studio

Phone + 352 621 52 52 12
Email info@ronkar.eu
Url www.ronkar.eu

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Privacy Policy

In accordance with GDPR.

Objective and responsible body

This Privacy Policy clarifies the nature, scope and purpose of the processing (including collection, processing, use and consent) of personal information contained in our online offering and the related websites, features and content (collectively referred to as “online offer” or “Website”). The privacy policy applies regardless of the domains, systems, platforms, and devices (such as desktop or mobile) on which the online offering is being run.

Provider of the online offer and responsible for the data protection law is e-passeport, 41 Allée Scheffer, L-2520 Luxembourg (hereinafter referred to as “provider”, “we” or “us”). For the contact possibilities we refer to our contact page. The term “user” includes all customers and visitors of our online offer. The terms used, such as “Users” are to be understood gender-neutral.

Basic information on data processing

We only process personal data of users in compliance with the relevant data protection regulations in accordance with the requirements of data minimization and data avoidance. This means that the data of the users are processed only if a legal permission exists, in particular if the data for the performance of our contractual achievements as well as on-line services is required, or prescribed by law or in the presence of a consent.

We take organizational, contractual and technical security measures in accordance with the state of the art to ensure that the provisions of the data protection laws are complied with and in order to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons protect.

If, within the framework of this data protection declaration, content, tools or other means are used by other providers (collectively referred to as “third-party providers”) and their registered office is abroad, it can be assumed that data will be transferred to the states of residence of the third-party providers. The transfer of data to third countries takes place either on the basis of a legal permission, the consent of the users or special contract clauses, which ensure a legally required security of the data.

Processing of personal data

In addition to the use expressly stated in this privacy policy, the personal data is processed for the following purposes on the basis of legal permissions or user consent: – The provision, execution, maintenance, optimization and security of our services, services and user services; – Ensuring effective customer service and technical support.

We only transfer users’ data to third parties when this is necessary for billing purposes (for example, to a payment service provider) or for other purposes, if necessary, in order to fulfill our contractual obligations towards the users (for example, address information to suppliers). When contacting us (via contact form or e-mail), the details of the user are stored for the purpose of processing the request as well as in the event that follow-up questions arise. Personal data will be deleted if they have fulfilled their purpose and deletion does not conflict with any retention requirements.

Collection of access data

We collect data about every access to the server on which this service is located (so-called server log files). The access data includes name of the retrieved web page, file, date and time of retrieval, amount of data transferred, message about successful retrieval, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider. We use the log data without assignment to the person of the user or other profiling according to the statutory provisions only for statistical evaluations for the purpose of operation, security and optimization of our online offer. However, we reserve the right to retrospectively check the log data if, on the basis of concrete evidence, the legitimate suspicion of unlawful use exists.

Our servers are provided by a third party provider – DomainFactory GmbH, Oskar-Messter-Straße 33, 85737 Ismaning, Germany / Phone: +49 89 998 288 026.

Cookies & reach measurement

Cookies are information transmitted from our web server or third-party web servers to users’ web browsers and stored there for later retrieval. The use of cookies in the context of pseudonymous range measurement informs users in the context of this privacy policy.

The use of this website is also possible without using cookies. If users do not want cookies stored on their computer, they will be asked to disable the option in their browser’s system settings. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.

There is a possibility to manage many companies’ online advertising cookies via the US website AboutAds or the EU page Your Online Choices.

Cookies used on this page:

  • pll_language: Used to save your selected language to operate our website
  • __cfduid: Used by the content network, Cloudflare, to identify trusted web traffic (ionicframework.com)

Integration of services and content of third parties

It may occur that contents or services of third-party providers, such as maps or fonts from other websites, are included in our online offer. The inclusion of content from third-party providers always requires that third-party providers perceive the IP address of the users, since they could not send the content to the users’ browser without the IP address. The IP address is therefore required for the presentation of this content. Furthermore, providers of third-party content can set their own cookies and process users’ data for their own purposes. In the process, user profiles can be created from the processed data. We do our best to use this content in a data-saving and data-avoiding manner as far as possible and select reliable third-party providers with regard to data security.

The following presentation provides an overview of third-party providers as well as their contents and links to their privacy statements, with further details on the processing of data and partly revocation possibilities (so-called opt-out): External fonts from Adobe, (“Adobe Typekit”). The integration of Adobe Fonts is done by a server call on Adobe (usually in the US). Privacy Policy.

User rights and deletion

Users have the right, upon request, to receive information free of charge about the personal data that we have stored about them. In addition, users have the right to correct inaccurate data, revoke consent, block the processing and delete their personal information if justifiable and to file a complaint with the responsible regulatory authority in the event of unlawful processing. The data stored with us are deleted as soon as they are no longer necessary for their purpose and the deletion does not conflict with any statutory storage requirements.

Changes to the privacy policy

We reserve the right to change the privacy policy in order to adapt it to changed legal situations, or to changes in the service and data processing. However, this only applies to declarations of data processing. If users’ consent is required or elements of the privacy policy contain provisions of the contractual relationship with the users, the changes will only be made with the consent of the users. Users are requested to inform themselves regularly about the content of the privacy policy.

Status: 24.05.2018